Frequently Asked Questions
Account & Subscription
To create your account and subscribe, simply scan the first QR code found on the Agbot box. It is important to note that if you bought the device via www.agbot.tech, this step is not necessary as your subscription was part of your initial purchase.
To set up your account and subscription, you will be asked to provide your business details and credit/debit card information. While no payment will be taken at the time of registration, your subscription renewal payment will be automatically charged to your card after 12 months.
A subscription is necessary to activate your Agbot and establish your account. Please note, you will require a subscription for each of your Agbots. For example, if you have bought three Agbots, then you require three subscriptions.
The satellite subscription is free for the first year and thereafter costs $99, including GST per annum per device. It provides access to the nano-satellite network, Agbot mobile app, future software updates, and text and email alerts. There is no lock-in contract, and subscribers can cancel at any time with 30 days’ notice before the next annual renewal date.
Before attempting to log into the Agbot app, it is important to have an active account You can start your account setup using the first QR code provided in the box. The credentials you create during this process will be used to log in to the app. Therefore, it is recommended to commence your subscription first, before attempting to log in to the Agbot app.
Once you have an active account, you can reset your password directly from the Agbot app by selecting “Forgot Password”.
Warranty & Technical Data
The Agbot warranty is from the date of purchase refer to website for further details.
The Agbot is equipped with a primary lithium battery that is designed for long-lasting performance. It has an estimated battery life of 7 years, depending on the frequency of transmission and the deployment conditions.
Yes, the Agbot has been certified for AUS/NZ: RCM.
The Agbot utilises an external antenna for wireless transmission, which connects with nanosatellites for data communication.
Protective Cover
235 x 246 x 220 mm
Agbot Liquid Monitor
110 x 85 x 150 mm
Cable Management Mounting Base
256 x 256 x 63 mm
Liquid Level Sensor
3 meters
Installation & Activation
The Agbot is designed for easy installation and activation. The installation process requires only a few tools, and the activation can be completed with or without Wi-Fi or mobile signal, using an NFC-compatible phone.
To complete the installation, the following tools are required:
- Mobile phone with NFC capability
- Drill
- 4 x 12g / 14g screws minimum
- 1-inch hole saw.
- Measuring tape
- Ladder
- Optional zip ties
Note: additional tools may be required depending on the specific installation site.
Most smartphones are equipped with NFC, which is a method of wireless data transfer called Near field communication (NFC) that detects and then enables technology to communicate without the need for a Wi-Fi connection or mobile data.
The location of the NFC (Near Field Communication) antenna on a phone can vary depending on the model and manufacturer. Typically, most modern smartphones have the NFC antenna positioned near the back camera, or at the centre of the back of the phone. On some phones, the NFC antenna may be located on the front of the phone, typically near the top. Please consult the Agbot User Guide for more information, or refer to your phone’s user manual, an online search may also provide details of the exact location of the NFC antenna on your phone model.
To utilise NFC on your phone, you may need to activate it in your phone’s settings menu, however, most iPhones have NFC activated automatically. NFC is automatically activated for: iPhone 14 (Plus, Pro, Pro Max), 13 (Pro, Pro Max), 12 (Pro, Pro Max), 11 (Pro, Pro Max), XS, XS Max, XR, X. For iPhone 8 (Plus), 7 (Plus) it must be activated. For Android phones, NFC must be activated. The steps may differ depending on your device, most commonly, you can navigate to your phone’s Settings > Connections > NFC and enable it from there.
To activate the Agbot, the Agbot app will step you through the process. During the activation process, make sure that your phone and the Agbot’s NFC reader are in contact and properly aligned. After the successful activation, you will see a blue tick with the message “Device NFC Operation Succeeded” on the app.
Yes, it is possible to activate the Agbot without a Wi-Fi connection or mobile signal. The Agbot app has a feature called “Offline Mode”, which allows for activation without a Wi-Fi connection or mobile signal. This feature is useful for installations in remote areas. The activation process can be completed offline, by turning this feature on in the app and the information will be submitted later once “Offline Mode” is disabled in the app and the phone is connected to mobile data or a Wi-Fi network.
The Agbot does not require any regular or ongoing maintenance. However, it may be recommended to periodically update the satellite software on the device using the Agbot app to ensure optimal performance.
Satellite Communication & Site Deployment
The Agbot device can be used in remote areas with limited accessibility as it uses nano-satellite connectivity, which provides a connection even in the most remote locations.
When deciding on a location to install your Agbot it is important to understand how the Agbot operates. The Agbot uses electromagnetic radio waves to communicate with the individual satellites that are part of a nano-satellite constellation. The Agbot antenna facilitates the transmission and reception of these radio waves. The Agbot calculates when these orbiting satellites will be transmitting through the section of sky visible to the Agbot antenna and transmits the messages accordingly.
The Agbot is not in contact with the satellites at all times, data is transmitted when the satellites are in view of the Agbot. Therefore, the Agbot must have a clear line of sight to as much sky as possible, in all directions, to maximise transmission opportunities. Satellite passes below a 30° angle to the horizon have a lower probability of transmission, therefore obstacles within this angle of the Agbot are not preferred but are permissible (see the diagram).
Important: The Agbot must have a clear line of sight to as much of the sky as possible with no obstructions in all directions, this will maximise satellite transmission opportunities.
It is advisable to avoid installing the Agbot in the following areas:
- Close to or under tall trees or thick foliage
- At the bottom of deep canyons or valleys
- Near buildings, walls, or other structures
- In a mounted position that may be prone to flooding or submersion
- Near sources of RF interference, including high-voltage powerlines, mobile phone towers, or radio towers
- Below or near solar panels, weather stations, or any other type of equipment that may share a mounting post/mast with the Agbot.
Example Poor Site Installation: Obscured sky view and restricted transmission
Due to the proximity of the building and tall tree, the Agbot may experience obstructions to its radio waves, resulting in failed transmission angles, particularly those close to the horizon. This can lead to missed messages and readings not being sent through.
When installing an Agbot, it is important to consider the operating environment and any physical obstacles that may block signals and degrade system performance. It is not recommended to install an Agbot in a ravine, near obstructions such as trees, buildings, poles, concrete, or metal structures. However, if it is necessary to install the Agbot near these kinds of barriers, it should be elevated with suitable clearance above them.
Ideally, the Agbot should have a 30° angle clearance from the view of the sky. The distance from the Agbot to any nearby obstacles will depend on the distance required to achieve the minimum 30° clearance to ensure an unobstructed view of the sky. Additionally, if the device is lifted above the ground if the angle is equal to or more than 30°, it is a valid installation.
Operation & Features
You can set both text and email alerts in the Agbot app for the asset being monitored based on specific thresholds.
Yes, you can add more than one email address by separating each address with a comma. There are no additional fees for adding multiple email addresses.
Once one of the predefined thresholds has been breached. e.g., threshold low level is set at 60% and the fill level goes below this, then the Agbot will take this alert and communicate it to the satellite the next time it passes over.
The satellite will send the information to the cloud and then notify you via text or email that a threshold has been breached.
The Agbot takes four readings per day and updates the cloud data up to four times a day.
At Agbot, we take data security and privacy very seriously. Our cloud platform is designed to meet all relevant security and privacy standards, and we continuously monitor and test it to ensure that your data is safe. If you have any specific concerns or requirements regarding data security, please do not hesitate to contact us.